[Fixed BF5] Battlefield V Crashing, Freezing and Connectivity Issue on Xbox One

Overview: Today in this post we will troubleshoot freezing, crashing, loading, and connectivity issue with the Battlefield 5 game on Xbox One. Today in this post we will get these issues fixed.

So let’s begin with real-life user’s experience

User 1: Post Game Freeze Issue Battlefield 5

After nearly every online match, during the post-game statistics, when I either hit continue or even wait for the countdown the game freezes. I am unable to go onto the next match. I have to shut down the app and restart it every time. Anyone else having this issue?
Source: Battlefield Forum 

User 2: BF5 Frozen on the multiplayer loading screen

Hey guys, I’m having a problem where I get stuck on the multiplayer loading screen. I’m able to play 1 game and then when I get to the loading screen for the 2nd game it shows the previous map that I played on the loading screen and then I’m just stuck and it never loads me in. Any ideas as to what the problem is?
Source: Battlefield Forum

Like the above two, there are many Xbox One gamer who are facing these issue with Battlefield V. Let follow the below steps to fix these issues.

Common Bugs & Fixes

An issue with War story rewards unlocks

You earn melee weapon or tank skin when you complete a War Story. You obviously finish all challenges and collect all letters. It is seen sometimes that War Stories menu does not match breakdown you see in Acts or Letters. For example, you see 6/6 letters in Overview but 3/6 under the letters. Now when it does not match. you don’t receive the reward.

  1. From Home, select My Games & Apps.
  2. Highlight Battlefield V and press the Menu button on your controller.
  3. Select Manage game and add-ons.
  4. Scroll down to Saved Data.
  5. Highlight the saved data for your Gamertag and press the A button on your controller.
  6. When you’re asked to confirm, choose Delete Everywhere to remove your game data from the cloud, your console and any other console you play on.
  7. Launch Battlefield V and play the War Story again – making sure to catch the “missing” letters and challenges this time.
    Once there are no gaps in the record you should get your reward.

Slow transitions between rounds

This bug is causing long loading time even black screen or double loading icon. EA is working on this, meanwhile, restart Battlefield V.

Controller vibration cuts out in Grand Operations

EA is working on it, need to wait

Trial time ticking down while not playing

EA is investigating this, for now, exit both Battlefield V and the EA Access app and shut down your console when you’re not playing.

“Download error, repair and retry” message

In case you are getting this error while installing the trial on your Xbox One, you can work around it by starting the download remotely from a PC or your phone.
  • Log in to the Microsoft Game Store.
  • Find Battlefield V.
  • Hit the FreeTrial with EA Access button.

“You don’t own this game” error

If you receive this error and you have EA Access, ensure that you have set the Xbox One you’re playing on as your home console. If someone has tried sharing their trial with you, and you don’t have EA Access you’ll get this error too as Play First trials are not shareable.

Error message sticking when you switch accounts

In case you are switching from an account which does not have EA Access to one that does to play the Battlefield V, the “can’t play the trial” error message will not go. exit the game, restart your Xbox One and ensure that you log in on the Gamertag that has EA Access.

Game hanging on the main menu when you resume it

In case you left Battlefield V running on your Xbox One and it went into power saving mode, you need restart the Battlefield V.

Online play

You need to have Xbox Live Gold to play multiplayer on Xbox One

Source: EA Help

Solution 1: Perform Hard Reset

Press and hold the power button 10-20 seconds when Xbox One is on. Unplug everything from the console, wait for 10-20 seconds, plug everything back and start the Xbox One and launch Battlefield V.

Solution 2: Confirm Your Gamertag linked to EA Account

Login to Origin, select your Avatar then select EA Account and Billing
Go to Connected Accounts under About Me option. Here you will be able to see which account is connected to the EA account. If its different account then login to the correct EA account. Once corrected start playing Battlefield 5 online.

Solution 3: Check Xbox One Update

Please update your Battlefield V game and update your Xbox One.

Solution 4: Check Error codes on the Microsoft website

Visit this link if you are receiving any error code when you try to connect to the Battlefield V game.

Solution 5: Open Ports

Open these ports
Xbox One
UDP: 88, 3074, 53, 500, 3544, 4500, 1863
TCP: 80, 3074, 53, 1863

For Battlefield V
UDP: 53, 88, 500, 3074, 3544, 4500
TCP: 53, 80, 3074

Solution 6: Enable UPnP to Play Battlefield V

Universal Plug and Play (UPnP) allows the router to automatically look and manage connections for all the systems on your network.
You have to check your router settings to see if UPnP is enabled. Please contact your ISP in case you need help in enabling UPnP

Solution 7: Check NAT Settings

To Check NAT type
Scroll left from Home to open the guide.
Select Settings.
Select All Settings.
Select Network.

On the Network settings screen, in the center column under Current Network Status, the NAT Type field displays your current NAT type.

NAT is type 1 (open)– This means you can connect to any NAT type. If you have this option selected that means you will get the best online experience
NAT is type 2 (moderate)– You can only connect to other players who have NAT types 2 or 1. This may result in voice communications issue and slow matchmaking period.
NAT is type 3 (strict)– you can only connect to players who have NAT type 1. This results in very limited voice communication and long wait time in matchmaking.
So opting for NAT 1 will be a good idea to play Battlefield V.

Solution 8: Reset Xbox One to the Factory Defaults

Note: Reset Xbox One to its factory defaults will delete accounts, settings, saved games, and home Xbox associations. You will lose everything which is not synchronized with Xbox Live.
Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console.

Under Reset Console, you will see three options.
1) Reset and remove everything: You will lose everything on selecting this option. Try these steps if none of the steps fix the problem.
2) Reset and keep my games & apps: Try this step first so that you don’t lose anything.
3) Cancel: To deny Reset and go back.
Once done with factory default launch Battlefield V.


I hope this post helped you to resolve battlefield V issue with Xbox One. Thank you so much for your valuable time.

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