Fix Resident Evil 2 Crashing, Freezing, Connection Issue on Xbox One

Overview: Resident Evil 2 is a single player survival horror game developed and published by Capcom. It is a remake of the 1998 game Resident Evil 2. The game released on 01/25/2019. Today in this post we will troubleshoot downloading, freezing, crashing, loading, and connectivity issue with the Resident Evil 2 game on Xbox One.

Let’s Troubleshoot

Solution 1: Perform Hard Reset

Press and hold the power button 10-20 seconds when Xbox One is on. Unplug everything from the console, wait for 10-20 seconds, plug everything back and start the Xbox One and launch Resident Evil 2.

Solution 2: Fix Download of Resident Evil 2 Game

In case Resident Evil 2 game does not download or fails, follow the below steps:

Check the Xbox Live service status

Wait for the Xbox Live service to be up and running and then try to download Resident Evil 2

Xbox live service 1

Xbox live service 2

Check the space on your hard disk

View the notification on your Xbox One to ensure that you have enough space to download the Resident Evil 2 game.

  • Open the guide and go to System and select App & system notifications.
  • Check for the notifications about less or unavailable hard disk space. Xbox One will notify you when hard drive space is low.
  • If you find a notification regarding less hard disk space then either delete some content or add an external drive.

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Solution 3: Check Xbox One Update

Please update your Resident Evil 2 game and update your Xbox One.

In case you set automatic updates on Xbox One by default updates will be downloaded and installed on the console when it isn’t being used. This will improve your Xbox One experience, and it will not block you from connecting to Xbox Live until its necessary. To receive automatic updates:

  • Press the Xbox button to open the guide.
  • Select System and go to Settings.
  • Select System and choose Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games & apps.
  • Now Latest updates will download and install during off-hours when you are not using the console.

Solution 4: Check Error codes on the Microsoft website

Visit this link if you are receiving any error code when you try to connect to the Resident Evil 2 game.

Solution 5: Fix Resident Evil 2 Game Does Not Start or Freezes

Exit and Restart the Resident Evil 2

  • Press the Xbox button on controller and open the guide.
  • Press the Menu button on controller and quit the game.
  • Now restart Resident Evil 2 game.

Test your network connection

  • Press the Xbox button to open the guide.
  • Select System > Settings > Network > Network settings.
  • On the right side of the Network settings screen, select Test network connection.

In case the connection test is successful, Xbox one will connect to Xbox Live.

Note: If it prompts to update Xbox One software, choose Yes.

In case you are receiving any Xbox One Network Connection Error visit this link to troubleshoot

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Solution 6: Enable UPnP to Play Resident Evil 2

Universal Plug and Play (UPnP) allows the router to automatically look and manage connections for all the systems on your network.
You have to check your router settings to see if UPnP is enabled. Please contact your ISP in case you need help in enabling UPnP.

Solution 7: Check NAT Settings

To Check NAT type

  • Scroll left from Home to open the guide.
  • Select Settings.
  • Select All Settings.
  • Select Network.

On the Network settings screen, in the center column under Current Network Status, the NAT Type field displays your current NAT type.

NAT is type 1 (open)– This means you can connect to any NAT type. If you have this option selected that means you will get the best online experience

NAT is type 2 (moderate)– You can only connect to other players who have NAT types 2 or 1. This may result in voice communications issue and slow matchmaking period.

NAT is type 3 (strict)– you can only connect to players who have NAT type 1. This results in very limited voice communication and long wait time in matchmaking.
So opting for NAT 1 will be a good idea to play Resident Evil 2.

Solution 8: Reset Xbox One to the Factory Defaults

Note: Reset Xbox One to its factory defaults will delete accounts, settings, saved games, and home Xbox associations. You will lose everything which is not synchronized with Xbox Live.

  • Press the Xbox button to open the guide.
  • Select Settings.
  • Select All Settings.
  • Select System.
  • Select Console info & updates.
  • Select Reset console.

Under Reset Console, you will see three options.

1) Reset and remove everything: You will lose everything on selecting this option. Try this step if none of the steps fix the problem.

2) Reset and keep my games & apps: Try this step first so that you don’t lose anything.

3) Cancel: To deny Reset and go back.

Once done with factory default launch Resident Evil 2.


I hope this post helped you to resolve crashing, freezing, loading, and connection issue with Resident Evil 2 issue on Xbox One. Thank you so much for your valuable time.

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