Fix Mortal Kombat 11 Crashing, Freezing, Errors and Bugs on Xbox One, PS4 and Nintendo Switch

Mortal Kombat 11 Xbox One Troubleshooting Guide

Perform Hard Reset

Press and hold the power button 10-20 seconds when Xbox One is on. Unplug everything from the console, wait for 10-20 seconds, plug everything back and start the Xbox One and launch Mortal Kombat 11.

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Fix Download of Mortal Kombat 11 Game

In case Mortal Kombat 11 game does not download or fails, follow the below steps:

Check the Xbox Live service status

Wait for the Xbox Live service to be up and running and then try to download Mortal Kombat 11

Xbox live service 1

Xbox live service 2

Check the space on your hard disk

View the notification on your Xbox One to ensure that you have enough space to download the Mortal Kombat 11 game.

  • Open the guide and go to System and select App & system notifications.
  • Check for the notifications about less or unavailable hard disk space. Xbox One will notify you when hard drive space is low.
  • If you find a notification regarding less hard disk space then either delete some content or add an external drive.

Check Xbox One Update

Please update your Mortal Kombat 11 game and update your Xbox One.

If you set automatic updates on Xbox One by default updates will be downloaded and installed on the console when it isn’t being used. This will improve your Xbox One experience, and it will not block you from connecting to Xbox Live until its necessary. To receive automatic updates:

  • Press the Xbox button to open the guide.
  • Select System and go to Settings.
  • Select System and choose Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games & apps.
  • Now Latest updates will download and install during off-hours when you are not using the console.

Check Error codes on the Microsoft website

Visit this link if you are receiving any error code when you try to connect to the Mortal Kombat 11 game.

Fix Mortal Kombat 11 Game Does Not Start or Freezes

Exit and Restart the Mortal Kombat 11

  • Press the Xbox button on the controller and open the guide.
  • Press the Menu button on the controller and quit the game.
  • Now restart Mortal Kombat 11 game.

Test your network connection

  • Press the Xbox button to open the guide.
  • Select System > Settings > Network > Network settings.
  • On the right side of the Network settings screen, select Test network connection.

In case the connection test is successful, the Xbox one will connect to Xbox Live.

Note: If it prompts to update Xbox One software, choose Yes.

In case you are receiving any Xbox One Network Connection Error visit this link to troubleshoot

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Enable UPnP to Play Mortal Kombat 11

Universal Plug and Play (UPnP) allows the router to automatically look and manage connections for all the systems on your network.
You have to check your router settings to see if UPnP is enabled. Please contact your ISP in case you need help in enabling UPnP.

Check NAT Settings

To Check NAT type

  • Scroll left from Home to open the guide.
  • Select Settings.
  • Select All Settings.
  • Select Network.

On the Network settings screen, in the center column under Current Network Status, the NAT Type field displays your current NAT type.

NAT is type 1 (open)– This means you can connect to any NAT type. If you have this option selected that means you will get the best online experience

NAT is type 2 (moderate)– You can only connect to other players who have NAT types 2 or 1. This may result in voice communications issue and slow matchmaking period.

NAT is type 3 (strict)– you can only connect to players who have NAT type 1. This results in very limited voice communication and long wait time in matchmaking.
So opting for NAT 1 will be a good idea to play Mortal Kombat 11.

Uninstall and Reinstall

  • Go to the Home menu choose My Games and Apps.
  • Choose the Games tab.
  • Select Mortal Kombat 11 and press the Menu button on your controller.
  • Choose Manage Game
  • The game installs and saves data can be seen here. On the left side of the screen, select Mortal Kombat 11 game install and press the Menu button once again then choose Uninstall
  • Confirm the uninstallation. Once the uninstallation is complete, reinsert the Mortal Kombat 11 game disc to reinstall the game (in case of physical copy). In case of digital copy go to My Games and Apps using the home menu and choose the Mortal Kombat 11 game from the Ready to install section on the right side to redownload the game.

Reset Xbox One to the Factory Defaults

Note: Reset Xbox One to its factory defaults will delete accounts, settings, saved games, and home Xbox associations. You will lose everything which is not synchronized with Xbox Live.

  • Press the Xbox button to open the guide.
  • Select Settings.
  • Select All Settings.
  • Select System.
  • Select Console info & updates.
  • Select Reset console.

Under Reset Console, you will see three options.

1) Reset and remove everything: You will lose everything on selecting this option. Try this step if none of the steps fix the problem.

2) Reset and keep my games & apps: Try this step first so that you don’t lose anything.

3) Cancel: To deny Reset and go back.

Once done with factory default launch Mortal Kombat 11.

Mortal Kombat 11 PS4 Troubleshooting Guide

Power cycle the PS4 system

Most of the time hard reset fixes the issue. Follow the below steps to perform a power cycle

  • Completely turn off the PS4 by holding the power button.
  • Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.
  • Reconnect the PS4 system and launch Mortal Kombat 11.

Fix Mortal Kombat 11 Downloading, Loading and Launching Issue on PS4

In case Mortal Kombat 11 game does not start, locked, download button missing, or game does not load, perform the troubleshooting mentioned below:

Restore the License of licenses of PS4

These steps will help you to restore the licenses of all your games and extra content you bought.

  • Log in with the PSN account used to purchase the game and the contents.
  • Go to Settings and then to Account Management and select Restore Licenses, click on OK once it’s
  • Go to the PS4 Library and then to Purchased and select the game (Mortal Kombat 11). Now download Mortal Kombat 11 by selecting the Download option. In order to download the downloadable game content select PlayStation Store to find the content. If the content was downloaded before find it under Purchased.
  • Once the Mortal Kombat 11 download is complete, it will appear on the PS4 home screen.

Delete and Reinstall Mortal Kombat 11

  • Go to the PS4 Library and select Purchased.
  • Highlight Mortal Kombat 11 game and press the OPTIONS button on your controller to open the menu, now select Delete.
  • Once the game is deleted, reinsert the game disc to reinstall the game (in case of physical copy). In case of digital copy go to the Library, select Mortal Kombat 11 from the game library and then click on Download to reinstall your game.

Deactivate and Reactivate Your Primary PS4

  • Go to Settings and select Account Management
  • Select Activate as Your Primary PS4, Deactivate then Reactivate.
  • Once done, access Mortal Kombat 11 game again.

Check the Space on Your Hard Disk

View the notification on your PS4 to ensure that you have enough space to download the Mortal Kombat 11 game.

  • Go to Settings and then storage to check the HDD space.
  • In case there is not enough space then select System Storage and delete the content as per your choice to manage enough space to download Mortal Kombat 11.

Download and Install the Latest PS4 Update

Make sure PS4 is connected to the internet. On the Function screen, select Settings and then System Software Update to make sure that the system has the latest version of the system software. In case there is an update available, it will automatically download the latest version. When the download is complete, you will receive a notification in the upper left corner of the screen. Click on Notification message and follow the on-screen instructions to install the update.

Update Mortal Kombat 11

Setting up the auto update on PS4 is the best way to keep your game up to date.

To activate auto-update follow the three steps mentioned below:

  • Turn on PS4 from Network- Go to Settings then Power Saving Settings and then Set Features Available in Rest Mode and check the box next to the Stay Connected to the Internet and Enable Turning On of PS4 from Network
  • Automatic download- Go to Settings then System and then Automatic Downloads and check the box next to the Application Update Files.
  • Switch on Rest Mode- Press and hold the PS button and select Enter Rest Mode. The power indicator on the PlayStation 4 system will turn orange

Doing this will update all your PS4 games automatically.

Avoid Overheating

Please ensure that your console is well ventilated. Ensure that all of the exhaust fans are not dusty. If the console has turned off, keep it off for a couple of hours before restarting it. If you continue to use the console while it is overheating you may risk causing hardware damage. Avoiding overheating will boost FPS drop too.

Keep Stable Internet Connection

Make sure PS4 has a stable internet connection. We strongly stress the use of ethernet connection. Ethernet connection will always provide optimal performance while playing online Mortal Kombat 11. Wireless connections have a wide difference in reliability and bandwidth and will affect online gameplay quality. Ethernet connections always maintain the bandwidth required for online gameplay.

Factory Reset PS4

  • Turn off the PS4 system by pressing and holding the power button on the front panel to turn off the PS4.
  • Now press and hold the power button again and release the power button after you hear the second beep, you will first beep when you press the power button and the second beep will be heard after 7 seconds.
  • Connect the DUALSHOCK 4 with the USB cable and press the PS button on the controller.

On Safe Mode Screen you will find the Restore Default Settings,

Restoring Default Settings will not delete the saved data on your hard drive (games, save data, screenshots, etc.) but will remove all of the settings applied to the system. This is a useful step if you are looking to quickly refresh all of your system’s settings to their original state. Restarting the PS4 system normally will end the Safe Mode.

Mortal Kombat 11 Nintendo Switch Troubleshooting Guide

Power cycle Nintendo Switch

Power down your Nintendo Switch completely.

To turn off Nintendo Switch completely do the following:

  • Press and hold the Power button at the top of your Nintendo Switch, close to the volume control, for at least 3-4 seconds
  • Choose Power Options from the menu that you see.
  • Choose Turn Off.

Keep Nintendo Switch off for 30-35 seconds, start Nintendo Switch and launch Mortal Kombat 11.


I hope this article helped you to fix Mortal Kombat 11 Crashing, Freezing, Errors, and Bugs on Xbox One, PS4, and Nintendo Switch.

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