Fix Kingdom Hearts 3 Xbox One Crashing/Freezing/Connectivity Issues

Overview: Kingdom Hearts III is a single player action role-playing game developed and published by Square Enix. Today in this article we will troubleshoot downloading, freezing, crashing, loading, and connectivity issue with the Kingdom Hearts 3 game on Xbox One.

Follow the troubleshooting mentioned below to experience the best gameplay with Kingdom Hearts 3.

Solution 1: Hard Reset

Press and hold the power button 10-15 seconds when Xbox One is on. Unplug everything from the console, wait for 10-15 seconds, plug all cables back and start the Xbox One and launch Kingdom Hearts 3.

Solution 2: Fix Download of Kingdom Hearts 3 Game

In case Kingdom Hearts 3 game does not download or fails, follow the below steps:

Check the Xbox Live service status

Wait for the Xbox Live service to be up and running and then try to download Kingdom Hearts 3

Xbox live service 1

Xbox live service 2

Check the space on your hard disk

View the notification on your Xbox One to ensure that you have enough space to download the Kingdom Hearts 3 game.

  • Open the guide and go to System and select App & system notifications.
  • Check for the notifications about less or unavailable hard disk space. Xbox One will notify you when hard drive space is low.
  • If you find a notification regarding less hard disk space then either delete some content or add an external drive.

Solution 3: Xbox One Turning Off While Playing Kingdom Hearts III

If Xbox One is overheating then it will prompt the warning to the gamer and in case it is unable to cool down then it will force shut down to avoid future damage.

Please ensure that your console is well ventilated. Ensure that all of the exhaust fans are not dusty. If the console has turned off, keep it off for a couple of hours before restarting it. If you continue to use the console while it is overheating you may risk causing hardware damage.

Solution 4: Fix Kingdom Hearts 3 Graphics Issue

In case you are facing any graphics issue while playing Kingdom Hearts III then please ensure that your HDMI cable is connected properly. Also check if the console is overheating, this may be the reason for unexpected console restarts and graphics problems.

Solution 5: Check Xbox One Update

Please update your Kingdom Hearts 3 game and update your Xbox One.

If you set automatic updates on Xbox One by default updates will be downloaded and installed on the console when it isn’t being used. This will improve your Xbox One experience, and it will not block you from connecting to Xbox Live until its necessary. To receive automatic updates:

  • Press the Xbox button to open the guide.
  • Select System and go to Settings.
  • Select System and choose Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games & apps.
  • Now Latest updates will download and install during off-hours when you are not using the console.

Solution 6: Check Error codes on the Microsoft website

Visit this link if you are receiving any error code when you try to connect to the Kingdom Hearts 3 game.

Solution 7: Fix Kingdom Hearts 3 Game Does Not Start or Freezes

Exit and Restart the Kingdom Hearts 3

  • Press the Xbox button on controller and open the guide.
  • Press the Menu button on controller and quit the game.
  • Now restart Kingdom Hearts 3 game.

Test your network connection

  • Press the Xbox button to open the guide.
  • Select System > Settings > Network > Network settings.
  • On the right side of the Network settings screen, select Test network connection.

In case the connection test is successful, Xbox one will connect to Xbox Live.

Note: If it prompts to update Xbox One software, choose Yes.

In case you are receiving any Xbox One Network Connection Error visit this link to troubleshoot

Solution 8: Enable UPnP to Play Kingdom Hearts 3

Universal Plug and Play (UPnP) allows the router to automatically look and manage connections for all the systems on your network.
You have to check your router settings to see if UPnP is enabled. Please contact your ISP in case you need help in enabling UPnP

Solution 9: Check NAT Settings

To Check NAT type

  • Scroll left from Home to open the guide.
  • Select Settings.
  • Select All Settings.
  • Select Network.

On the Network settings screen, in the center column under Current Network Status, the NAT Type field displays your current NAT type.

NAT is type 1 (open)– This means you can connect to any NAT type. If you have this option selected that means you will get the best online experience

NAT is type 2 (moderate)– You can only connect to other players who have NAT types 2 or 1. This may result in voice communications issue and slow matchmaking period.

NAT is type 3 (strict)– you can only connect to players who have NAT type 1. This results in very limited voice communication and long wait time in matchmaking.
So opting for NAT 1 will be a good idea to play Kingdom Hearts 3.

Solution 10: Reset Xbox One to the Factory Defaults

Note: Reset Xbox One to its factory defaults will delete accounts, settings, saved games, and home Xbox associations. You will lose everything which is not synchronized with Xbox Live.

  • Press the Xbox button to open the guide.
  • Select Settings.
  • Select All Settings.
  • Select System.
  • Select Console info & updates.
  • Select Reset console.

Under Reset Console, you will see three options.

1) Reset and remove everything: You will lose everything on selecting this option. Try this step if none of the steps fix the problem.

2) Reset and keep my games & apps: Try this step first so that you don’t lose anything.

3) Cancel: To deny Reset and go back.

Once done with factory default launch Kingdom Hearts 3.


I hope this article helped you to fix the freezing, crashing, loading, and connection issue with Kingdom Hearts 3 issue on Xbox One.

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