Fix Age of Empires Definitive Edition Crashing, Errors, Launching Issue and No Sound

Troubleshooting Guide to Fix Age of Empires Definitive Edition Crashing, Freezing, Errors, Launching Issue, No Sound/Audio, Low FPS and Graphics Issue

Fix Error A Running Process Maybe Interfering with the Correct Operation of AOE: DE/ AOE: DE Does Not Launch/AOE: DE Crash on Start/Error error code 0xc000007b

A Running Process Maybe Interfering with the Correct Operation of Age of Empires Definitive Edition

To fix Error A Running Process Maybe Interfering with the Correct Operation of AOE: DE, make sure antivirus and firewall are not blocking the game files.

Below is the list of few antiviruses which may be causing an issue with the AOE: DE game:

Comodo: Make sure to disable shellcode injection detection or simply uninstall the program.

Avast: Click on show hidden icons (^) in the lower right-hand corner of the screen, make a right-click on the Avast icon and select Disable until Computer is Restarted. Remember when your computer restarts, Avast will be active once again, you have to disable it once again in case you want to continue with the game.

F-secure: Ensure to add AOE: DE to the program’s whitelist.

Bitdefender: Bitdefender > Protection > Advance Thread Defence > Settings -> Add applications to exceptions > go to AOEDE location and add all the executables.

Nod32 Smart Security: Navigate to the path \SteamLibrary\steamapps\common\AoEDE, add AoEDE_s.exe and BattleServer.exe to the Nod32 Exclusions list in the detection engine.

Windows Security:

  • Type in Windows Security in the Windows search box to open Windows Security.
  • Click on Virus & threat protection
  • On the next screen under Ransomware protection click on Manage ransomware protection.
  • Under Controlled folder access, click on allow an app through Controlled folder access.
  • and then click on Add an Allowed app and select Browse all apps to add AOE: DE exe.

Launch Age of Empires Definitive Edition As An Administrator

Make a right-click on AOE: DE desktop shortcut. You can also find AOE: DE exe file in the game installation folder.

Make right-click on the desktop shortcut, select Properties, click on the Compatibility tab and check the box at the bottom under settings where it says Run this Program as an administrator and Click Apply and OK.

In case the game does not launch, close the game, exit out of the Steam and restart your PC and launch the game.

Officially, the game is not supported on Windows 7 and 8, however, Windows 7 users can update the game and install direct X.

If not resolved, update the graphics card.

Also, Install the Latest Visual C++

Fix Error MFCreateDXGIDeviceManager not found in MFPlat.dll or MFPlat.dll Missing

Add the Age of Empires Definitive Edition to your Antivirus and Firewall

Make sure antivirus and firewall are not blocking the game files.

Below is the list of few antiviruses which may be causing an issue with the AOE: DE game:

Comodo: Make sure to disable shellcode injection detection or simply uninstall the program.

Avast: Make sure to add AOE: DE to the program’s whitelist.

F-secure: Ensure to add AOE: DE to the program’s whitelist.

Bitdefender: Bitdefender > Protection > Advance Thread Defence > Settings -> Add applications to exceptions > go to AOEDE location and add all the executables.

Nod32 Smart Security: Navigate to the path \SteamLibrary\steamapps\common\AoEDE, add AoEDE_s.exe and BattleServer.exe to the Nod32 Exclusions list in the detection engine.

Windows Security:

  • Type in Windows Security in the Windows search box to open Windows Security.
  • Click on Virus & threat protection
  • On the next screen under Ransomware protection click on Manage ransomware protection.
  • Under Controlled folder access, click on allow an app through Controlled folder access.
  • and then click on Add an Allowed app and select Browse all apps to add AOE: DE exe.

Update Windows and Download and Install Media Feature Pack for Windows

Open Windows 10 setting by pressing Windows + I key on the keyboard, then click on Update & Security, now click on Check for updates to update Windows 10.

Media Feature Pack for N versions of Windows 10

Media Feature Pack for N and KN versions of Windows 8.1

Media Feature Pack for N and KN versions of Windows 8

Windows 7 users can update the game and install direct X

Fix No Sound/Audio Issue with Age of Empires Definitive Edition

Many Windows 8 or 8.1 users are facing no audio issue with the game, officially, the game is not supported on Windows 7 and 8, however, try the following workarounds:

Step 1

  • Navigate to C:\Windows\System32
  • Copy XAudio2_8.dll file and paste it in the same directory
  • Now change the copied name XAudio2_8.dll to XAudio2_9.dll

If the issue still persists, do the followings:

  • Make a right-click on the speaker icon on the bottom right of your screen and click on Sounds or Open Sound settings and open Sound Control panel and go to Playback tab and disable all the sound devices except the internal speaker or the speaker which you want to use.
  • Run Audio Troubleshooter, make a right-click on the speaker icon on the bottom right of your screen and click on Troubleshoot sound problems, select your speaker and run the troubleshooter.
  • Go to Windows Update > Check Updates
  • Check your Default Audio Device, and ensure it is not set to communication default.
  • Plug out all audio device and plug it once again.
  • Update your Graphics card driver.
  • Update Audio Driver from the system manufacturer website or try updating the drivers from the Device Manager.

Fix AOE DE Error InitStoragePoints Unable to Setup storagePoint ‘AOE’ Result = Unable to Create Directory

Follow the steps mentioned below:

Step 1- Uninstall your preloaded game from your preorder and reinstall the game, delete all the folder related to the game, restart your PC and reinstall the game. Pre-loaded games files are causing problems

Step 2- Allow the game to your Antivirus or disable the antivirus.

Step 3: Press Windows + R on the keyboard to open the Run box, type wsreset.exe, and hit Enter. Wait until Microsoft store opens up.

Step 4: Perform Clean boot.

  • Type MSCONFIG in the Windows Search Box and click on the System Configuration pop up.
  • Go to the Services tab and then put a check on the Hide All Microsoft Services box and click on Disable All and hit Apply.
  • Now go to the Startup tab and then select all apps one by one and disable all.
  • Restart your PC and launch Age of Empires Definitive Edition.

Fix Age of Empires Definitive Edition Crashing, Freezing, Stuttering, and Low FPS

Step 1

  • Go to Windows search box on the bottom left of your screen and type Graphics Settings.
  • You can see the Classic App is selected by default. Click on Browse, find and select the .exe file of Age of Empires Definitive Edition.
  • Click on Options after selecting the exe and Select High Performance option and click on Save as shown below:
  • Now go to game folder and launch the .exe file of Age of Empires Definitive Edition as an administrator.

Step 2

  • Open Nvidia Control Panel by making a right-click on the desktop.
  • Select Manage 3D Settings and go to the Program Settings and select Age of Empires Definitive Edition from the drop-down list. (If you don’t see the game in the list click on Add and find the game in the list, you may also have to click on Browse and find the game)
  • After selecting the game, set preferred graphics processor to High performance Nvidia processor and go below to find Power Management set it to Prefer Maximum Power.

AMD users

  • Open Radeon Settings. Make a right-click on an empty space on the desktop and select AMD Radeon Settings from the menu.
  • Select System 
  • Select Switchable Graphics, under Switchable Graphics, select the game (if it is not in the list you can add it by using the Browse option and select the .exe-file of the game) Select High Performance for the game from the drop-down option.
  • Click Apply
  • Close Radeon Settings and launch Age of Empires Definitive Edition.

Uninstall and Reinstall Age of Empires Definitive Edition

If somehow AOE: DE game files have gone corrupt then uninstalling and reinstalling Age of Empires Definitive Edition may fix multiple issues with the game.



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